DEFINITIONS

"RoKai" refers to Rokai Holistic Spa, owned and operated by Not the Norm Ltd whose registered office is at 80 Godstow Road, Oxford, OX2 8NY. Company Registration 4728383.

"website" refers to www.rokai.co.uk.

"net order value" is the total value of the order after deduction of any discounts, deals or special offers but before the deduction of any vouchers issued by Not the Norm Ltd. The net order value is used to calculate carriage and delivery charges.

COPYRIGHT

The copyright to the contents of this website belongs to Not the Norm Ltd. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Not the Norm Ltd.

GENERAL CONDITIONS

All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Not the Norm Ltd.

Not the Norm Ltd guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced immediately. This does not affect your statutory rights.

Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.

PAYMENT

Payment for goods ordered can be made by any major credit card or debit card.

In the event of payment being declined by your card issuer, Not the Norm Ltd shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.

DELIVERY CHARGES AND METHODS - UK MAINLAND

Net Order Value	UK Mainland Charge	Delivery Method
less than £35	£3.00	Royal Mail - First Class
£35 - £100	£5.50	Royal Mail Special Delivery - requires signature
more than £100	Free	Royal Mail Special Delivery - requires signature

In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow one week for delivery.

Orders sent by Courier need to be signed-for on delivery unless you give us special instructions to leave the goods without them being signed for. Where such a request is made, Not the Norm Ltd cannot accept responsibility for any loss of or damage to the delivery.

DELIVERY CHARGES AND METHODS - OVERSEAS

Orders to overseas locations are subject to delivery charges as set out in the following table:

Net Order Value	Channel Islands	EEC	Rest of the World
less than £29.99	£6.00	£6	£8
£30 - £49.99	£7.00	£7	£12
£50 - £100	£7.00	£16	£20
more than £100	£9.00	£20	£30

Please note that because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £30 will now be sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.

Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.

TAXATION ON ORDERS DELIVERED OUTSIDE OF EUROPE

Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.

UK purchase tax (VAT) is not charged on such orders. VAT is deducted at the Checkout stage of ordering - after the delivery country has been specified.

SENDING AN ORDER AS A GIFT

To send an order as gift: When you enter the checkout process you have the opportunity to supply a seperate recipient name and delivery address. You are then able to supply a gift message for the recipient.

We then send the order enclosed in colourful tissue paper inside a Not the Norm Ltd gift bag. Your message will appear on a card enclosed with the order. The invoice will be sent seperately to the card holders (your) address.

CANCELLATION OF ORDER

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to Not the Norm Ltd, Returns Department, 80 Godstow Road, Oxford, OX2 8NY, United Kingdom in their original packing and in their original condition.

Not the Norm Ltd will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.

Customers are responsible for the cost of returning the goods to Not the Norm Ltd. Please note, we do not refund any carriage charges paid.

RETURN OF GOODS

Not the Norm Ltd will refund or replace any products if:

1. They were purchased direct from us within the last 30 days
2. They are returned to us in their original, unopened and in resaleable condition
3. They are returned with a completed Return Form
4. They are returned with the original receipt

Customers are responsible for the cost of returning the goods to Not the Norm Ltd. Please note, we do not refund any carriage charges paid.

LINKS

Not the Norm Ltd websites may contain links to other sites. Such links do not imply any endorsement of other sites, and Not the Norm Ltd bear no responsibility for their content. Other website operators wishing to establish a link with any Not the Norm Ltd website should send a request to enquiry@rokai.co.uk.

LEGAL NOTICE

This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts